We want you to be happy with your NMHC gear! If you are not completely satisfied with your purchase we are happy to refund or exchange your merchandise within 30 days of the original purchase date as long as the item is in new/unworn condition. Caps, hats and shirts should show no signs of wear and should have all tags still attached. To request a return please email hats@newmexicohatcompany.com, provide your order number, name as well as items you would like to return.